At Eagles VPN, we are committed to protecting your privacy. We want you to understand what information we collect, what we do not collect, and how we collect, use, and store information. We do not collect logs of your activity, including any traces of browsing history, traffic destination, data content, or DNS queries. We also do not store any connection logs, which means no logs of your IP address, outgoing VPN IP address, connection timestamp, or session duration are kept.
Our guiding principle for data collection is to collect only the minimal data necessary to operate a world-class VPN service at scale. We have designed our systems in a way that we do not hold sensitive data about our customers; even if compelled, we cannot provide data that we do not possess.
This privacy policy will help you understand how Eagles VPN Ltd collects, uses, and stores information.
Eagles VPN collects three types of information:
(i) Account-related information ("personal information")This information is collected for the purpose of administering your Eagles VPN subscription and includes your name, email address, and payment information that you provide on our order page when subscribing to the services.
(II) Aggregated statistics on applications and VPN connectionsEagles VPN collects minimal information about usage to maintain excellent customer support and service quality. The section below specifies in detail the information we collect. These statistics never include user activities with the VPN: no data about VPN traffic content or destination, no DNS queries, and no IP addresses.
(III) (User-controlled option): Anonymous VPN connection diagnostics and crash reportsVPN connection diagnostics are anonymized and cannot be associated with individual Eagles VPN users. This feature is similar to an "error reporting" option. Users can specify in the settings menu of any Eagles VPN application whether they wish to send us this data.
Eagles VPN collects personal information that you provide to us directly through the website. We request that you provide personal information, such as an email address and payment information, to create a Eagles VPN account, send you emails, collect payments, and respond to support requests that you initiate. The specific information collected varies depending on the payment method you choose. To minimize the amount of personal information you submit to us, we recommend using Bitcoin payments when subscribing to our service.
With certain forms of payment, the website may redirect you to a third-party payment processor's website (including PayPal and Stripe) to finalize the transaction. We authorize the reseller Paddle.com as a merchant of record for certain forms of payment. Paddle handles customer service inquiries and processes returns for these transactions. To understand what personal information these processors collect and store, please refer to the respective processor's terms and privacy policy.
Eagles VPN uses your email address for the following purposes:
We make sure to never store browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:
To maintain excellent customer support and service quality, Eagles VPN collects the following information regarding your VPN usage:
Eagles VPN collects personal information that you directly provide to us through the website. We request that you provide personal information such as an email address and payment information in order to create a Eagles VPN account, send you emails, process payments, and respond to support requests that you initiate. The specific information collected may vary depending on the payment method you choose.
With certain forms of payment, the website may redirect you to a third-party payment processor's website (including PayPal and Stripe) to complete the transaction. We authorize the reseller Paddle.com as a merchant of record for certain payment forms. Paddle handles customer service inquiries and processes returns for these transactions. To understand what personal information these processors collect and store, please refer to the respective processor's terms and privacy policy.
Eagles VPN uses your email address for the following purposes:
Eagles VPN uses your personal information only for the purposes listed in this privacy policy, and we do not sell your personal information to third parties.
We make sure to never store browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:
We do not know which user accessed a specific website or service.
We do not know which user was connected to the VPN at a specific time or which VPN server IP addresses they used.
We do not have knowledge of the originating IP addresses of a user's computer.
If anyone attempts to compel Eagles VPN to disclose information about users based on the above, we cannot provide such information because the data does not exist.
To maintain excellent customer support and service quality, Eagles VPN collects the following information regarding your VPN usage:
Applications and application versions: We collect information about the applications and application versions that you have activated. Knowing your current application versions allows our support team to troubleshoot technical issues with you.
Eagles VPN employs top-notch physical, procedural, and technical security measures for our offices and information storage facilities to prevent any loss, misuse, unauthorized access, disclosure, or alteration of information. Access to user information is restricted to staff members who require such access to perform their professional duties.
While we believe these systems are robust, it is important to understand that no data security measure in the world can offer 100% protection.
Servers are hosted in data centers that follow strong security practices. None of these data centers require us to collect or store traffic data or personal information related to your use of VPN services. If any of these data centers were to request us to log such data, we would immediately terminate our collaboration with that data center and seek alternatives.
Even if a government physically seized one of our VPN servers and managed to break its disk encryption, there would be no logs or information linking an individual user to a specific event, website, or behavior.
A cookie is a small text file used to store information about your visit to the website. Cookies enable Eagles VPN to optimize and enhance the user experience of the site by helping us provide certain features, such as site login and language settings. The cookies we use may vary over time as we regularly update and improve our site.
You are free to modify your cookie preferences at any time. You can do this in your browser's settings panel. Depending on the browser and device you are using, you can control which cookies you allow, which ones you wish to block in the future, and delete cookies. For more information on these settings, please refer to the "Help" section of your browser. Note that Eagles VPN's site may not function as intended if you choose to disable cookies.
Cookies set by Eagles VPN allow us to set your language preferences, attribute visitors to a marketing channel, and, once logged in, securely show you account-specific information. Cookies contain a user identifier, but no directly identifiable information such as your name or email address, and they do not track any activity outside of Eagles VPN domains.
Eagles VPN uses third-party services such as Google Analytics and AdWords. Cookies from these services are used to collect data for statistical reports. For example, we may generate reports on the duration users spend on the site and the number of users visiting a particular page.
Eagles VPN uses Google AdWords remarketing to display ads on third-party websites (including Google) to users who have visited our site. We may show ads to these users on a Google search results page or on a site within the Google Display Network.
Third-party providers, including Google, use cookies to serve ads based on someone's past visits to the site. All collected data will be used in accordance with our privacy policy and Google's privacy policy. Users can opt out of Google's use of cookies by visiting the Google Advertising Opt-Out page. Users can opt out of Google Analytics by visiting the Google Analytics Opt-Out page. Users can opt out of third-party provider cookies by visiting the Network Advertising Initiative Opt-Out page.
A mobile identifier is an identifier provided by an Android or iOS device. It does not contain your name or email address. Eagles VPN uses mobile identifiers to generate statistics related to marketing channels and advertising partners through which users discovered and signed up for Eagles VPN mobile applications.
Users can disable or reset mobile identifiers associated with their devices at any time. For instructions, refer to Apple's page on advertising and privacy on iOS devices and Google's page on managing your Google settings on your Android device.
The site may contain links to external websites that are not under the domain of Eagles VPN. Eagles VPN is not responsible for the privacy practices or content of these external websites.
By using the site, content, applications, software, or services, you agree that your information will be processed in accordance with our terms of use and privacy policy.
The services are intended for adults aged 18 and above. If you believe your child has provided us with information, please notify us immediately.
Eagles VPN is committed to respecting the privacy of users worldwide, and our current practices reflect this by minimizing data collection and ensuring users have control over their personal information. The European Union's General Data Protection Regulation (GDPR) requires us to present these practices specifically to EU users.
In accordance with the GDPR, we collect and process the data described in this privacy policy on one of the following bases, depending on the circumstances:
For the purpose of fulfilling our contractual obligations to users, including:
For a legitimate interest related to the operation of our business, including:
You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at the following email address: support@Eagles VPN.com
We may modify our privacy policy from time to time, without notice, in accordance with applicable privacy laws and principles. Your continued use of the site or services constitutes your acceptance of our privacy policy.
If you have any questions regarding our privacy policy and how we process your information, please feel free to contact Eagles VPN at the following email address: support@Eagles VPN.com
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